Profit from the Inside™

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and in the speaking profession. Check out his latest book, The Convenience Revolution, and follow him on Twitter for more AMAZING customer service insights! Shep Hyken Chief Amazement Officer Shepard Presentations, LLC 200 South Hanley Road, Suite 509 St. Louis, MO 63105 (314) 692-2200 (Business) (314) 409-1577 (Mobile) shep@hyken.com